What’s changing?

• State of the art TIBA automated parking equipment will be replacing the existing equipment
• New features provided by the equipment allow for a smoother process for entry and exit

What’s new with the TIBA system?

• The new TIBA system uses LPR (License Plate Recognition) to match tenant /monthly parkers and customers pulling a ticket to their license plates
• For tenants/monthly parkers, this means you shouldn’t have to scan your card key to enter or exit
• For customers, the license plate will be printed on their ticket, and will act as a virtual ticket number, allowing them to pay at the pay station, and exit without inserting their ticket

Do I need a front license plate?

• Yes

What if I don’t have a front license  plate or it is currently damaged?

• The TIBA system will be reading the front license plate of all vehicles
• For tenants/monthly parkers, you will need to use your card key for entry and exit
• For customers, they will need to pay at the pay station on the 2nd floor and insert their paid ticket into the exit machine when they are leaving

I have the “new” specialty plates will the camera read my license plate?

• Due to the full background picture, and the actual license plate numbers on these plates being white, it is likely that the system will not read them

Will there be any construction or lane closures during the install?

• There will be vendors on site, which will be doing work to get the parking system installed and setup
• Their impact will be minimal to all entry and exit traffic
• We do not anticipate any lane closures or detours at this time

When will we start using the new TIBA automated parking equipment?

• The new system will be operational on April 15, 2019

How will the new equipment affect customer parking?

• • Customers will pull a ticket at the entry machine upon arrival
  • Tenants will validate parking tickets with their specific barcode validations

• Customers will need to pay for parking at the pay station located on the 2nd floor elevator landing, before returning to their vehicles

What is the grace period?

• 10 minutes
• The grace period is the amount of time you have to exit the garage without being charged upon first entry

What is an exit period?

• An exit period is the amount of time a customer has, to exit the garage after paying at the pay station

Where should our customers pay for their parking ticket?

• The preferred payment location is on the 2nd floor elevator landing, at the pay station
• Customers who pay at this pay station will not have to pay upon exit, speeding up the process for everyone
• Also, if LPR registered the customers license plate upon entry, the customer will not even have to insert their ticket, the gate will just open, as the system know the license plate has paid.

What forms of payment will be accepted?

• Pay Station on the 2nd floor = CASH & CREDIT CARD
• Exit Station = CREDIT CARD ONLY

How will the new equipment affect tenant/monthly parking?

• The new TIBA system utilizes LPR (License Plate Recognition) to match your license plates to your parking account in the system
• When you enter or exit the parking garage, your license plate will be read, and the gate will open, without the need to scan your card key
• Card keys will still be issued, and used as a backup, should the system have difficulty reading your license plate

What if my license plate doesn’t read?

• Please use your card key to enter or exit the garage
• Also, please let the parking manager know so they can research the issue

What if I get a new car?

• You must notify the parking manager so they they can update the system

What if I’m driving a rental?

• If you are driving a rental for a short period of time, please let the parking manager know, but utilize your card key for entry and exit
• If you know you will have the rental for an extended amount of time, the parking manager can temporarily input the license plate of the rental so the LPR can be used

What if I have a new car with paper plates?

• Please notify the parking manager, and utilize your card key for entry and exit
• When your new license plates come in, please update your information with the form above

How will validations work with the TIBA system?

• Every tenant will have their own set of customer barcode validation stickers
• These validations are specific, and are capable of being tracked individually via the sticker number
• Only one (1) validation sticker can be used per ticket – No stacking

Only 1 validation sticker per ticket? How is that supposed to work?

• The TIBA system is designed to be automated, and therefore is unable to read multiple validation sticker per ticket
• Validations will be offered in multiple increments, allowing you to select what time duration you wish to validate for

How much are validations?

• Validations will be billed back monthly based on usage
• You will be billed at the exact same validation rate you were already paying
• An invoice will be generated, and sent to you via email, along with the backup report of usage directly from the TIBA system

What do you mean bill back based on usage?

• If you put a 4 hour validation on your customers ticket, and your customer only stays for 2 hours, you will only be billed back for the 2 hours
• Think of the validation increment printed on the sticker as the “UP TO” amount which you will be billed back for. You will not be billed back for anything over that amount
• If you put a 4 hour validation on your customers ticket, and your customers stays for 5 hours, you will only be billed back for 4 hours, and your customer will have to pay the posted rate for the 5th hour.

Where do I order validations?

• Visit the website https://eliteparking.net/panam
• Use the form to submit your validation order

How do I get my validations I ordered?

• Validation pickup will be done on Tuesdays and Thursdays only
• All validation orders must be placed by 12pm the day prior
• Any validations ordered after 12pm the day prior will be fulfilled on the next pickup day

How do I pay for my validations?

• Only CHECK or CREDIT CARD payments will be allowed for validations
• Please make checks payable to Elite Parking Services
• Please contact the parking manager to handle payments via credit card